Returns Policy

1. Return Window

You may request a return within 7 days of delivery.

2. Eligible Returns

The following are eligible for return:

• Items that arrive defective or damaged.
• Items different from what you ordered.
• Unopened items in their original packaging (change of mind).

3. Non-Returnable Items

For safety and contamination reasons, opened chemical products (supplements, reagents, and media) cannot be returned unless defective. Items damaged by misuse or improper storage are not eligible. ICP test fees are non-refundable once the sample has been analysed.

4. How to Request a Return

Email justintritonsg@gmail.com with your order number, photos of the item (and packaging, if damaged), and the reason for the return. Please wait for our confirmation and instructions before shipping anything back.

5. Return Shipping Costs

If the return is our fault (defective, damaged, or wrong item), we cover return shipping or may not require the item to be sent back. For change-of-mind returns, the customer covers return shipping and the item must arrive unopened and in resaleable condition.

6. Refunds

After we receive and inspect the return, refunds are issued to the original payment method within 7–14 business days. Original shipping fees are refunded only when the return is our fault.

7. Exchanges

Replacements are subject to stock availability; if a replacement is unavailable, we will refund you instead.

8. Subscriptions

Cancelling a subscription stops future billing; the current billing period is not refundable (see our Terms & Conditions).

9. Contact

Returns questions: justintritonsg@gmail.com.